Job Summary

To operate public transit buses for DART Phase II (Mbagala) safely, efficiently, and courteously. Responsibilities include vehicle inspection, customer service, emergency handling, and delivering high-quality service in line with MOFAT company standards.

Qualifications

• Valid PSV (Passenger Service Vehicle) driving license – Class C or equivalent 

• Minimum 3 years’ experience in public transport or commercial driving.

• NIT or VETA Certificate 

• Basic mechanical knowledge is an added advantage.

• Prior customer service or public-facing experience is preferred

• Strong communication and interpersonal skills.

• Familiarity with Dar es Salaam urban roads and traffic laws.

Duties & Responsibilities

Primary Responsibilities (Driving):

• Operate BRT buses along assigned routes according to schedules and safety regulations.

• Comply with all traffic laws and company operational policies.

• Maintain route discipline and ensure timely departures and arrivals at designated stops.

Additional Responsibilities:

• Customer Service & Assistance: Greet and assist passengers, including the elderly and persons with disabilities.

• Information Provision: Provide travel information and courteously handle minor complaints

• Vehicle Inspection: Conduct pre-trip and post-trip inspections (e.g., brakes, lights, tires).

• Defect Reporting: Promptly report any vehicle issues to the maintenance department.

• Emergency Handling: Respond appropriately to emergencies such as breakdowns, passenger illness, or road incidents.

• Cleanliness: Maintain a clean and organized driving area and report any sanitation or interior issues.

• Communication: Communicate with the control center regarding route changes, traffic delays, or emergencies.

• Documentation: Complete trip logs, incident reports, and any required forms as per company policy.

Salary Grade

GRADE 5